Benjamin Franklin Plumbing of North Austin

Donovan was professional, friendly and helpful. He fixed our neighbors water leak at the street. And then noticed our water line was crushed & bent. He went back to shop and got more parts and returned to fix our problem. He was kind and let us ask lots of questions. Thank you for having a nice young man, hard worker with your company. When we have some plumbing work done in the future, we will call Benjamin Franklin Plumbing. Thank you Rose and Larry Rogers

I have used Ben Franklin Plumbing several times. I will say that their main positive is that they can get you a same day appointment or very close. Previously, they fixed a burst pipe on the same day, which I was appreciative of. He also came back to adjust it bc it was leaking and I was not charged a service fee. Awesome. For my recent visit, they came on a Monday to look at my water heater. The plumber deemed it to be electrical and he was able to fix it. I was charged a diag fee and service fee. It stopped working 3 days later so I called to have him come back. I called the office to ensure I would not be charged and they confirmed I would not. Cool. He came back and used his multimeter to check the electric. He said the issue was from the breaker and I needed an electrician. No new work was done. He said he had to charge me the service fee, which I argued. He said the boss said he had to. I paid it. I proceeded to call the main office, but I went to voicemail. I left a message for the woman who I spoke to earlier saying that I was charged the fee despite them doing no new work. I said I wanted a call back. No one has called me back. I am taking my business elsewhere.

Had Jared make a visit first thing in the morning after calling in late the night prior with an emergency. Prompt, professional, and reasonable pricing. I would recommend Ben Frank Plumbknv for plumbing service and maintenance needs.

This is for the South Branch but Andy was amazing. Very friendly and thorough. He was very meticulous about digging cleanly and putting back the soil. The price was reasonable and we switched it when we found the real reason for the leak. This was frankly the only plumber I could find within two days without having to charge for emergency calls or whatever. Granted, the call (to have them visit) cost itself is a little expensive but I really lucked out with getting andy. Very friendly, honest, and professional. Highly recommend.

I needed a new electric water heater installed - called and they scheduled a technician to come out right away! Michael M was awesome and explained everything he needed to do, options and pricing. Very happy with service, reasonable pricing and would call again for sure if any plumbing service is needed!

We have used Ben Franklin many times over the last several years. However, this time was a big emergency with a septic tank pump failure. Great response time, even on Sunday at 6pm. Extremely professional and tidy. Even helped my son change a flat tire. Thank you very much, Donovan.

Ben Franklin Plumbing is awesome. I called them at 645am and left a message on voicemail; received a call back from Christine like maybe 10 minutes later. Got scheduled for an 8:30am appointment and everything went smoothly. Dave and his coworker came and looked at the issue, gave me a quote for the work (on the spot) and completed it within a reasonable time. We are a non-profit charitable organization that is run by all volunteers. We had an issue in our concession stand. Ben Franklin was understanding of our budget and helped with a little discount. I highly recommend!

Reality-been with this company for years. Always satisfied with the service and results. Got sort of pricy on occasion. This time was something very special. Last visit, different representative told me my faucet was substandard, could not be repaired and needed a new one. Without going into great detail, finally referred to a wholesale place. They were wonderful, purchased the new faucet, took a while to get here. No big deal. Called Ben Franklin to schedule the install and left to next town to get faucet. Before I even got back home they had a representative ready to do the install the same day. Rarely heard of, right? Enter Mr. Michael Matheny, Awesome young man. He said he could do a diagnostic on the faucet, which he said was not substandard and in fact had a limited life time warranty. Good news. He found the problem. (I have since contacted the faucet folks and they are sending the replacement part-free of charge.) I had waited so long at this point I ask that Mr. Matheny just install the new faucet and I will give the other one with the new part to Habitat for Humanity. We need more Mr. Matheny's in this world. Times are hard for most folks and his honesty and true desire to help me save money and still preform a quality service are more than impressive. It is the Matheny's (few and far between) that make a company stand out -the Matheny's are the ones that keep people coming back. My decision is made. I will stay with Ben Franklin, but I will specifically request Mr. Matheny, always. I suggest others do the same. Blessings to All!