Benjamin Franklin Plumbing of North Austin

Positive Experiences:
- Fast response times and same-day appointments are common.
- Technicians are often professional, friendly, helpful, and thorough.
- Technicians are praised for their honesty, meticulous work, and willingness to answer questions.
- Reasonable pricing is mentioned by some.
- Some technicians go above and beyond (e.g., helping with a flat tire, offering discounts).
Negative Experiences:
- Inconsistent pricing and potential for being charged for return visits related to the same issue.
- Poor communication and lack of follow-up from the office.
- One instance of a technician misdiagnosing a problem and charging a fee.
- Some customers find the initial call-out fee to be expensive.
Specific Technicians Praised: Donovan, Jared, Andy, Michael M, and Michael Matheny.
Overall: The company has a mix of positive and negative reviews. While many customers are satisfied, there are concerns about pricing consistency and customer service.

Review Summary